Customer Success Executive

Gurugram, Haryana, India Full-time

About Us
At SplashMath, our vision is to transform K-12 learning by making it fun and personalized for every child globally and to prepare them for the skills required in 21st-century. Our flagship product SplashMath is making learning math fun and engaging for K-5 kids. With more than 30M+ students onboard, it is the fastest growing elementary math program in the United States. SplashMath has won almost all Ed-tech awards ranging from Stevie Award for best Ed-tech product, Tabby award for best business, Parents Choice Award, Best App Ever Award, and many others. We believe, this is just the beginning.

What you ‘ll do: Core Responsibility

We are looking for highly passionate and motivated individuals with clear and pleasant speaking voice and fluency to join our team in Gurgaon. You should have a mind set to work well in a small, highly agile, fast-growth start-up environment.

  • Answer calls professionally and provide chat, email support to resolve user problems with proactive troubleshooting
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation effectively and judiciously with clear communication.
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Tech Requirements:

  • 2-4 years of relevant work experience in product support via Email & Voice
  • Strong analytical, problem-solving and troubleshooting skills
  • Capable of thinking critically
  • Excellent written and verbal communication skills in English for email, chat and voice support channels
  • Open to work in night shift, timings will be 6 PM - 3 AM, Cab facility provided.
  • Enthusiasm for customer support
  • Good keyboarding skills 
  • Team player with very good interpersonal skills and forward-looking attitude
  • Open to ideas/feedback

Culture at SplashMath

At SplashMath we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.

For more information about the company, please visit www.splashmath.com

Apply for this opening at http://studypad.recruiterbox.com/jobs/fk0jhgi?apply=true