Manager - Usage

Gurugram, Haryana, India Full-time

About Splash Math

At Splash Math, our vision is to transform K-12 learning by making it fun and personalized for every child globally and to prepare them for the skills required in 21st-century. With more than 30M+ students onboard, we are the fastest growing elementary math program in the United States.

Backed by Accel Partners and many more prominent investors, we have won almost all Ed-tech awards ranging from Stevie Award for best Ed-tech product, Tabby award for best business, Parents Choice Award, Best App Ever Award, and many others. We believe, this is just the beginning.

To help us get to the next stage and to reach 100M+ students worldwide, we are looking for highly motivated individuals with a passion for building high performing teams. 

 

Core Responsibilities

  • Qualify and nurture customer leads from pilot stage to a qualified lead state.
  • Present and demonstrate compelling solutions to customers via phone, screen sharing, webinar, etc.
  • Daily responsibilities include (but not limited to)- Manage a minimum of 50 completed calls per day
  • Prepare activity and forecast reports as requested.
  • Maintain up-to-date knowledge of Splash Math and it’s competitive positioning in the marketplace.
  • End-to-end ownership of usage team.
  • Handle handoff from Onboarding to Usage to Qualifying team.
  • Understand our product offering- What differentiates us from our competitors?
  • Approach problems in a pragmatic and logical way, taking the time to listen and understand what the customer needs and find an appropriate solution.

 

Skills & Experience Required

 

  • Excellent written and verbal communication skills in the English language.
  • Can fluently converse in English. North American accent is preferable
  • Graduate/ post graduate with 3-5 years of experience in customer success role preferably in a global SaaS company.
  • Fluency in Ms-Excel, Ms-Word, Ms-PowerPoint, Internet & E-mailing.
  • Sales/Outbound Sales/Account Development experience
  • Should be able to perform data analysis on Ms-excel or Google Spreadsheets
  • Should be comfortable working with technical products and ability to take sensible decisions based on data
  • Comfortable working in a fast paced and dynamic environment, ability to take ownership is a must

 

Culture at Splash Math

At Splash Math we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.

For more information about the company, please visit  http://www.splashmath.com