Chat Agent

Gurugram, Haryana, India Full-time

About Splash Math

At Splash Math, our vision is to transform K-12 learning by making it fun and personalized for every child globally and to prepare them for the skills required in 21st-century. With more than 30M+ students onboard, we are the fastest growing elementary math program in the United States. Backed by Accel Partners and many more prominent investors, we have won almost all Ed-tech awards ranging from Stevie Award for best Ed-tech product, Tabby award for best business, Parents Choice Award, Best App Ever Award, and many others. We believe, this is just the beginning. To help us get to the next stage and to reach 100M+ students worldwide, we are looking for highly motivated individuals with a passion for building high performing teams. 

Core Responsibility - Build Splash Math’s team

Key result areas:

  • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
  • Respond to multiple inbound chats; gather and verify required information as appropriate.
  • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
  • Respond to multiple inbound chats; gather and verify required information as appropriate
  • Handling billing concern, trouble in services, getting the best plan as per the customers requirement, pitching them go for sale and generate the revenue as well, by keeping in mind AHT & response time.

 Qualifications and Skills

  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter.
  • Focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Strong time management skills.
  • Must be able to effectively deal with people at all levels within the Company.
  • Ability to multitask and successfully operate in a fast-paced, team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.

 

Culture at Splash Math

At Splash Math we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.

For more information about the company, please visit www.splashmath.com